Returns & Exchanges
We want you to be completely satisfied with your purchase. Our hassle-free return policy makes it easy to return or exchange items.
30-Day Window
Return items within 30 days
You have 30 days from the delivery date to return most items for a full refund.
Easy Process
Simple return process
Start your return online, print a prepaid label, and drop off at any authorized location.
Free Returns
No return shipping fees
We provide prepaid return labels for most returns. No out-of-pocket shipping costs.
Start a Return
Fill out the form below to begin your return process
Return Policy Details
Important information about our return process
Eligible Items
- Most items in original condition
- Items with original packaging and tags
- Unused items within 30 days
- Items not marked as final sale
Non-Returnable Items
- Personalized or custom items
- Perishable goods
- Items marked as final sale
- Used or damaged items (unless defective)
Refund Timeline
- Processing: 3-5 business days after receipt
- Refund to original payment: 5-10 business days
- Store credit: Immediate upon approval
- Exchange: New item ships within 2-3 business days
Important Note
Items must be returned in their original condition with all tags and packaging. We reserve the right to refuse returns that don't meet our policy requirements.
Exchange Process
Need a different size or color? We make exchanges easy.
Start Exchange
Use the return form above and select "Exchange" as your preference.
Ship Item
Print the prepaid label and send your item back to us.
We Process
We'll inspect your return and prepare your new item.
New Item Ships
Your replacement item ships within 2-3 business days.
Frequently Asked Questions
Common questions about returns and exchanges
How do I track my return?
You'll receive a tracking number when your return is processed. You can also check the status in your account dashboard.
Can I return items to a store?
Currently, we only accept returns by mail. We're working on in-store return options.
What if I lost my receipt?
No problem! We can look up your order using your email address and order number.
Do you offer store credit?
Yes! Store credit is available and never expires. It's a great option for future purchases.
Need Help with Your Return?
Our customer service team is here to assist with any return questions or issues.
Email: returns@commongoodsmarket.com
Phone: 1-800-COMMON-GOODS
Available Monday-Friday 8AM-6PM EST